Product Warranty

Product Warranty

Our warranty is valid only for the original purchaser (“you”) and is not transferable.

Your product must have been purchased from Music Outlet (“our”, “we” or “us”) retail outlets in Malaysia and/or from our online shop at

Goods sold and delivered are non-refundable or non-exchangeable (Except the damage product)


1. Warranty period:

  • 6 months from date of purchase product of electronic product such as Guitar Amplifier, Speaker Monitor, Sound System, Digital Piano, Digital Drum & Effect Pedal.
  • 3 months from date of purchase product of Electronic Guitar or Bass, Audio Interface / Mixer, Microphone / Condenser and Headphone.
  • No warranty on Acoustic or Classical Guitar, Strings, Guitar Accessories, Drum Accessories, Bags, Discount Sales item, Display Stock Sales, Pre-owned Collection Product and Custom Product.


2Proof of warranty: Invoice / Receipt


3. Warranty assessment: to be done at Emporium Kuching showroom


4. Shipping cost: borne by customer